FAQs
1. How can I contact you?
You can reach us via email at glomittusa@gmail.com. We aim to respond to all inquiries within 24 hours.
2. Where are your products shipped from?
Our products are shipped from various locations depending on the item. We ensure that all shipments are processed efficiently to provide timely delivery to our customers.
3. Can I get a refund on my product?
Yes, we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item.
4. What is the process for requesting a refund?
To initiate a refund, please contact us at glomittusa@gmail.com. Once your request is accepted, we will provide you with a return shipping label and instructions on how to return your item.
5. Are there any items that cannot be returned?
Yes, certain items such as perishable goods, custom products, and personal care items are non-returnable. Please contact us if you have questions about a specific item.
6. How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed back to your original payment method within 10 business days.
7. What should I do if my item is defective or damaged?
If you receive a defective or damaged item, please contact us immediately at glomittusa@gmail.com so we can evaluate the issue and provide a resolution.
8. Can I exchange my product for a different item?
We do not offer direct exchanges. The fastest way to obtain a different item is to return the original product and make a new purchase once the return is accepted.
9. How long does shipping take?
Shipping times vary based on the destination and the specific product. Typically, orders are processed within 3-5 business days, and delivery can take an additional 5-10 business days depending on your location.
10. Do you offer international shipping?
Yes, we offer international shipping. Please note that shipping times and costs may vary based on the destination country.